Refund policy

At BracMate.store, customer satisfaction is important to us. We want you to feel confident when shopping for jewelry and accessories from our store. If you are not fully satisfied with your purchase, we offer free returns and refunds within 30 days of delivery.

This Return & Refund Policy explains how returns, refunds, exchanges, damaged items, and order issues are handled.

1. 30-Day Free Return Window

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be in a suitable return condition.

Returned items should be:

Unused or gently inspected only
In the same condition as received
Free from visible wear, damage, stains, perfumes, or alterations
Returned with original packaging, tags, accessories, and inserts when applicable

Jewelry items must be handled carefully. For hygiene and quality reasons, items showing signs of use, damage, modification, or missing components may not qualify for a full refund.

2. Free Returns

BracMate.store offers free returns within 30 days. If your return request is approved, we will provide return instructions. Depending on your location, we may provide a return label or alternative return guidance.

Please do not send items back without contacting us first. Unauthorized returns may be delayed or may not be accepted.

To start a return, contact us at:

Email: support@BracMate.store
Phone: (800) 728-3277

Please include your order number, full name, email address, reason for return, and photos if the item is damaged or incorrect.

3. Refunds

Once your return is received and inspected, we will notify you about the status of your refund. If approved, your refund will be processed back to your original payment method.

Refund processing times may vary depending on your bank, credit card provider, or payment service. In most cases, refunds appear within several business days after processing.

Refunds may include the product price paid at checkout. Since BracMate.store offers free worldwide shipping, standard shipping charges are not deducted from eligible refunds.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, incorrect, or missing item, contact us as soon as possible.

To help us resolve the issue quickly, please provide:

Your order number
A description of the issue
Clear photos of the item and packaging
Your preferred resolution, if applicable

If the issue is confirmed, we may offer a replacement, refund, or other suitable solution.

5. Exchanges

If you would like a different item, color, or style, please contact us. Exchanges are subject to product availability.

In some cases, the fastest option may be to return the original item for a refund and place a new order for the preferred item.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

Items returned after 30 days
Items showing signs of wear or damage caused after delivery
Items missing original parts, packaging, tags, or accessories
Customized or personalized items, unless damaged or incorrect
Items marked as final sale, if clearly stated before purchase

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will try to cancel the order before it is processed or shipped. Once an order has been shipped, it may no longer be eligible for cancellation, but you may still request a return after delivery.